A thread on a LinkedIn post got me thinking about how "data" is often confused with "insight"... 99% of the 'insights' I encounter are mere associations. E.g. 'X% of millennials prefer Y' or 'X% of our customers switched from contract Y to Z'. These are observations, not insights.Robert van Ossenbruggen In every industry and market …
Warning: Appraisal Season Ahead!
If you are a white-collar worker on a salaried job in India, it is very likely that you are currently experiencing "Appraisal Season" in your organization. Over the past two decades, I have seen this process playout in a variety of firms of all shapes and sizes. And, many get the key elements wrong. Here's …
‘‘Next Gen’’ Customers need Next-Gen Solutions
This post first appeared in Outlook Money (March 2021) No, this is not an article on Covid19, or on the importance of planning your finances to meet unplanned contingencies – enough and more has been written on that subject already. Instead, it is an attempt to articulate what ‘Next Gen’ customers are looking for, and …
Continue reading "‘‘Next Gen’’ Customers need Next-Gen Solutions"
The Role of a ‘Role Model’
When I was growing up, I didn't have any role models in my circle of family and friends - folks who had achieved the heights of success in their professional lives, and could serve as a guiding path to those who are just starting out on their journey. I had to overcome several obstacles and …
The Crisis Is Here
At the time of writing this, the #Coronavirus pandemic has already claimed more than 1 Million deaths and infected more than 54 Million people, worldwide. Countless lives (and livelihoods) have already been affected by the #Covid19 virus, and most of the year 2020 has really been all about dealing with the crises. Could we have …