Failures Matter

Ever been to a stand-up comedy act of a newbie comic? It is a raw, unpolished and unusual experience. Every once in a while, a bunch of these newbies group together, and someone offers them a platform with a microphone. The tickets typically cost half (or less) than regular, and the venue is not very …

10 Hacks for a Better Tomorrow

Yes, the New Year is upon us. And, many will feel the pressure of making new resolutions, renewing old promises, and convincing ourselves (or others) that “this time will be different”. Of course, status quo can be quite comforting – after all, you spent many years perfecting that routine. But, that’s not how you grow! …

What Really Matters

Every business acknowledges that the reason for their existence is the Customer. Every business wants to design products and services that are meant to address their customers’ needs. Yet, almost every business struggles to understand what their customers really want from them. Is it any wonder that billions are spent worldwide in trying to gauge the …

Survival of the Fittest

This post was also featured on the CRMAsia blog. The headlines keep spewing out paranoia: AI is taking over hundreds of jobs! Uber and Ola have all but replaced traditional cabs!! The hospitality industry objects to predatory pricing by Oyo!!! So, what does all this mean for corporates, marketers and industry professionals like you and …

Building Organizations That Scale

Have you heard of the ‘King of Murud Janjira’? Nope? According to a Wikipedia entry: Janjira State was a princely state in India during the British Raj, located on the Konkan coast in the present-day Raigad district of Maharashtra. Its rulers were a Sidi dynasty of Arab Abyssinian (Habesha) descent. The state included the towns of Murud …