Knowing It All

As we get older, most of us assume that we get wiser. This is seen to be true for both individuals and organizations. We may call it different names – learning, experience, insight, etc. Some of us may accelerate the process by learning from others’ experiences (through books and training), or by exposing themselves to changing environments (think travel or shifting industries). Others may see themselves as a “lifelong student”, constantly seeking out ways to add to their knowledge base, or challenging themselves to step outside their comfort zone.

But, what does this “wisdom” really mean? Why do we assume that being wiser means having all the answers? Why do we take it for granted that while we are doing the right thing, others (those whose actions are not in sync with our’s) are on the wrong path? Again, this is often true for both individuals and organizations.

Let’s take a look at some of the issues that business enterprises face today: Should it be scarce or abundant? Should it be free or expensive? Should it be about what used to matter or what really matters today? What should we do when our hunches don’t match the data that’s pouring in?

We live in a complex, interconnected world. And, organizations of all shapes and sizes struggle with questions to which they do not have the answers – even if they bring all their experience to bear on the issue. So, why pretend that we know it all?!

The way I see it, knowing what you don’t know is an essential attribute of being wiser. And, working on filling those gaps only means that we are on our way to becoming a better version of ourselves. To me, continuous learning means having the humility to ask a lot of questions, being receptive to other (dissimilar) perspectives, and developing the ability to synthesize them suitably.

We’ve all heard of IBM predicting a world market of “maybe five personal computers”. We know that Kodak missed the bus with digital photography standards, even after inventing the digital camera! And yes, “uberization” is a word now. In other words, just because someone (including your competitor) is on a different path, it doesn’t mean they are wrong.

Believe it or not, organizations can admit – to their employees, customers, stakeholders – that they don’t know every thing, but that they have learned a few things along the way about what works (and doesn’t work) in their unique context. And, so can individuals. Yes, even those in “leadership” positions!

Let me end with the words of a wise Economist who once remarked: “When the Facts Change, I Change My Mind. What Do You Do, Sir?”

Mumbai-Pune Puncture Scam

If you live in any of the major cities of India, and own a vehicle, you’re more than likely to have heard of many popular cons that happen in and around the city to unsuspecting motorists. Typically, they involve someone flagging your running vehicle down, and pointing out a problem you need to get fixed. Then, another helpful someone shows up out of the blue, and attempts to “fix” the problem, eventually making it worse, and making you shell out thousands before you can be on your way again. One variant of this also includes throwing out sharp nails on your road stretch, causing some punctures, and then going about fixing them.

Since I was aware of many of these, I thought that I would be insulated from such scams. But, I was wrong.

On a recent trip with the family to Pune, just as we entered the Pune city limits on the Mumbai-Pune expressway (near Hinjewadi), a man on a bike signalled that I should get my front-left tyre checked… and rode away without stopping.

Since he didn’t stop to “help” me, I took his warning as genuine, and soon stopped the car by the kerb. The tyre pressure in my tubeless tyre did look a little lower than normal, so I thought I should get it checked as soon as possible. As it turns out, close to where I’d stopped was a roadside tyre repair shack, so I headed there and asked him to check it.

Again, note that there was no way for me to link the biker who rode away without glancing back, and the tyre shack who was supposedly minding his own business when I drove upto him.

Anyway, he jacked up the wheel and starting checking the tyre in question with some soapy liquid for air bubbles. I did ask why they use soap (which would froth and bubble on its own) instead of plain water, but he said they help him spot the puncture leaks better. I wasn’t too worried since I was keeping a sharp eye out for what was a real air bubble from inside the tyre, and what was on the surface.

During the conversation, repeating the process through the entire surface of the tyre, the good man found (and showed me proof of!) 8 different puncture leaks – big and small. The physics seemed sound: Unless the leaks are fixed, they would keep increasing in size. Plus, I was travelling with kids and the trip hadn’t even begin yet. Plus, I was 200 kms from my home city (and trusted garage). So, all things considered, I asked him to go ahead and fix all of them at 150 bucks a pop.

All the way home, I couldn’t shake the feeling that something was amiss. So, when I returned, I went to have a word with my local garage, who I have known for years and has yet to cheat me in any way. Here’s what he told me…

This is a very common scam on the Mumbai-Pune expressway. In all likelihood, while the chap at the tyre shack was “checking” for a puncture, as soon as I glanced away, he probably used his poker to make more tiny holes which later he could prove as punctures, so that he could charge me for each fix. Checking for punctures in tubeless tyres should be done by dismounting the wheel, putting it in a bath of liquid and filling it with high pressure.

Not only did I get conned for a thousand bucks, but I also ended up damaging a good tyre for the long run.

Shockingly, I came home to look this up on the Net and could hardly find any stories of similar experiences. Hence, this post to warn other unsuspecting motorists of what to watch for. If enough of us are armed with the correct information, it will be difficult for the scamsters to do their thing, don’t you think?

Hopefully, this should save you from ruining another good tyre and a few thousand bucks…

 

Financial Independence

“Financial Independence” means different things to different people. There may not be a universal definition for it, but it helps to understand the subject a little. I often mind myself debating these concepts with friends, and this post is my way of capturing some of my key learnings on the subject…

Tony Robbins captures the essence of Financial Independence in a five-point scale

#1. Financial security. This is achieved when you have sufficient passive income to cover the very basics in your life like the rent (mortgage), bills and basic food.

#2. Financial vitality. At this level of financial independence, your passive income can allow for more things like clothes, going out and having fun, and basic holidays.

#3. Financial independence. This is the level where your passive income is sufficient to allow you to have your current quality of life.

#4. Financial freedom. At this level of financial independence you can up-step your lifestyle to the one you desire.

#5. Absolute financial freedom. This is the level where money stops being an issue and you can do anything you want.

When I first encountered this, what struck me is that for Level One itself, Robbins speaks of a “passive” income that achieves these metrics. i.e. Income generated whether you show up to work or not. This may be via investments in real estate, securities or a business that you own – not one where you trade-off your time to earn money (as in a job!)

Now, if you are currently in debt and have little savings to show for your earning years, you may think that attaining even the first level with “passive” income is an impossible dream.

Why is that?

The Times of India featured an excellent article by Uma Shashikant on the (often mistaken) advice we give to our children when it comes to their future career, and financial goals. In it, Shashikant makes a very valid argument that “what is true of the parents’ world is not necessarily true of their children’s world.”

If you are an Indian, it is most likely that your well-wishers (parents included) brought you up on a steady diet of the age-old maxim: Buy a house!

Buying a house is not always “good advice”. It actually depends on a number of factors, including:

1. Your personal Life goals
2. Your current Life stage
3. The Rent vs Buy equation in your particular city / region

But, the social pressure to do it (for most Indians) is so much, that most do not take a step back and evaluate all the options objectively.

The fact is, having a primary residence (owned by you) is not necessarily a good “investment” for you. At best, it represents an asset for those you leave behind, but comes at a very high cost that you need to bear during your lifetime.

There are a few exceptions to this, of course:

1. It can be a part of your diversification plan, if you are talking about a second home as an investment opportunity, and have the disposable income (no financing needed) to be able to afford it.

2. You would like to start “investing” in a home, even if it is located away from your desired place of work/stay, and stay in a rented property in the meanwhile, to benefit from Real Estate appreciation. This works as long as your monthly mortgage (EMI in India) is less than 50% of your monthly take-home income and the Rent vs Buy equation is no more than 1:2 (not the 1:5 it presently is for most of developed India!). If you can tick those boxes, then years down the line you have the chance to sell off the remote property and “upgrade” to the one you could not afford at the time, having met part of the investment requirement through its appreciation.

However, that is not typically the case. And, in thousands of cities across the world (including in India), it is way cheaper to rent a house than to buy one – whichever way you crunch your worksheet.

If you depend on a monthly salary for income, it makes little difference if your current house – the one you live in – appreciates in “value” by several million. With increasing income, when we “upgrade” our lifestyle, it is often accompanied by moving to an even larger (read: more expensive) home with accompanying debt. And, that is precisely why you should think – ten times – before taking up a loan that you will need to service for decades to come.

If you are not riddled with a huge debt at this early stage, and have the discipline to put away 15-20% of your (ever growing!) income in a sound Investments Plan, you have a real shot at building a corpus. Combine this insight with the Power of Compounding, and you may just be on your way to a significant “passive” income.

And, that would be worth the reward, wouldn’t it?!

 

Note: This blog post is strictly an educational and informational service, and does not constitute personalized investment advice. The commentary, analysis, opinions, advice and recommendations represent the personal and subjective views of the Editor, and are subject to change at any time without notice.