Breaking: I’m not a ‘Thought Leader’ any more… Let me explain: A few months ago, LinkedIn assigned me a Top Voice gold badge for my
A LinkedIn notification nudged me to contribute to an article on ‘How to handle layoffs’. Over the past couple of years, several folks I know
CX is a little like Branding or Marketing. It feels like mostly common sense, and many folks intuitively think that there’s not a whole lot
If you are a Services business with 10-50 staff members, mostly engaged in the delivery of your service (say, Digital Marketing), you may be facing
CX is dying a slow death in an increasingly fast-paced, digital world… I ordered some t-shirts from a new (to me) brand called Nobero, recently.
Salesmen typically don’t demonstrate the nuances of Service – they stick to Sales, and leave the servicing to the folks in the Service department. But
If you’re new to computers, and not very tech-savvy, you may be avoiding getting yourself a device of your own. But setting up a new
“Do you like Mondays?” We had just finished a sumptuous lunch in celebration of my son’s birthday, and were walking out of the restaurant, when
I’ve always loved Science Fiction – in comics, books, television series and movies. The canvas of imagination in well-told Sci Fi stories runs wide and
Serenity Now! Attributes one may – or may not – be able to influence at the workplace: The ‘Serenity Prayer’ reminds us “to accept the
No idea what a Content Marketing Plan is supposed to look like? Here is a quick 5-step guide to help you get started… Step 1:
We’ve heard it hundreds of times – Life is all about choices. But I wonder how many of us fully understand that axiom with all
Brand.New.Day. After an exciting 18+ months as an Industry Advisor at Microsoft for Cloud & Enterprise solutions, I am happy to share that I am
Ever been to a stand-up comedy act of a newbie comic? It is a raw, unpolished and unusual experience. Every once in a while, a
Real-life heroes don’t look like Iron Man or Captain America, they look like this man – Dr. Shrinivas Viladkar… 80 years young, still cooks his
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