Survival of the Fittest

This post was also featured on the CRMAsia blog. The headlines keep spewing out paranoia: AI is taking over hundreds of jobs! Uber and Ola have all but replaced traditional cabs!! The hospitality industry objects to predatory pricing by Oyo!!! So, what does all this mean for corporates, marketers and industry professionals like you and …

Engaging Smarter with AI

Last month, in suburban London, a delivery of a parcel was attempted by Amazon Prime. The homeowner was out on a school run, but had a video doorbell from Nest Hello (Google) installed in the home. An Apple iPhone X received a live feed from the doorbell, and a 2–way chat soon transpired. It turned …