CX is a little like Branding or Marketing. It feels like mostly common sense, and many folks intuitively think that there’s not a whole lot
If you are a Services business with 10-50 staff members, mostly engaged in the delivery of your service (say, Digital Marketing), you may be facing
If you’re new to computers, and not very tech-savvy, you may be avoiding getting yourself a device of your own. But setting up a new
No idea what a Content Marketing Plan is supposed to look like? Here is a quick 5-step guide to help you get started… Step 1:
Yes, the New Year is upon us. And, many will feel the pressure of making new resolutions, renewing old promises, and convincing ourselves (or others)
Each time a new computer enters our household, I end up following a number of steps to ensure they are optimized and onboarded in a
While addressing a panel on Change Management last month, I was asked: What does Leadership mean to me? What are the essential characteristics a leader
Our elder child turned 18 recently, and we took the opportunity to update our Will. This was an iteration of an existing document (drafted about
Obliquity: The idea that goals are more likely to be achieved when pursued indirectly. John Kay Individuals (or companies) who are most successful at making
Mobile phones are an essential part of today’s Life, and choosing one is a tricky affair for many of us. After spending more than 10
When you start designing a process, what do you aim for? You might think the answer is obvious, but it’s not. A process can try
This post first appeared on the Relatas blog… If you are in Sales, you probably identify with numbers more than most folks do. If you
“Customer Experience” (CX) is quite the buzzword, these days. In corporate meeting rooms, and on industry panels – every one seems to be talking about
Everyone and their cousin seems to be talking about Smart Homes, lately. TV ads are filled with mentions of “OK Google” and “Alexa…”, banner ads
Last month, I had the pleasure of addressing a bunch of entrepreneurs at a conference called “Breaking Barriers” on ‘Building a Personal Brand’. It’s a
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