Richard Branson: Two Gems

The typical commute in Mumbai is harsh, to say the least. And, listening to insightful podcasts is a great way to make the most of your drive time. One such talk I really enjoyed was a conversation with Richard Branson, founder of the international conglomerate the Virgin Group. Stephen J. Dubner of Freakonomics fame, spoke with Branson …

Fostering Innovation

We spend most of our lives in an “operational” world - one that is defined by rules, routines and rationality. But Innovation requires a different skillset that includes connection making, curiosity and experimentation. So, how does one go about building a culture that fosters these values? This week, I had the privilege of attending a …

Change Is The Only Constant

The idea of ThinkShop was born way back in 1999, when I first started a web-design studio called UncommonWisdom to work on Internet-based Communication Design. My boutique consulting firm was way ahead of its time, but we were able to deliver some interesting work in the digital space, including digital strategy, website design and UX for enterprise-grade applications. In its second avatar, ThinkShop began life in …

Doing UX Right

Yes, we live in a multi-screen, always-on world. Yes, most of us agree that Design and UX matter. Then, why is it so hard for most organizations to do UX right? There are, of course, some challenges involved. Business enterprises are trained to think of customers as belonging to various segments. And, as the business …