The Crisis Is Here

At the time of writing this, the #Coronavirus pandemic has already claimed more than 1 Million deaths and infected more than 54 Million people, worldwide. Countless lives (and livelihoods) have already been affected by the #Covid19 virus, and most of the year 2020 has really been all about dealing with the crises. Could we have …

Designing Processes That Work

When you start designing a process, what do you aim for? You might think the answer is obvious, but it's not. A process can try to be the most efficient at what it's doing (speed/time/cost), or robust enough to handle exceptions with grace (think: moments of truth), or just be a "process" - a set …

Day 100 – Learning to Adapt

It is now 100 days since the #Covid19 lockdown first began in India. A lot has happened since then… We learned to #WFH, and to cope with the “new normal”. We dealt with Technology challenges, and tried to find a quiet space in our homes – with a charging point nearby. We coped with ever-changing …

Day 28 – The Fight Continues

It's only been a few months since I took up a new role at Aegon Life. Just a couple of weeks after joining Aegon, India launched a strict #lockdown protocol in response to the #Covid19 pandemic. Originally meant to last 21 days, it has now been extended in its second phase. When the office moved …

The Say-Do Gap

Life is filled with examples of the Say-Do gap. And, work life is no different. Take the case of wanting to improve on existing standards. Most organizations - and senior executives - would 'say' that they would like to see an improvement in the status quo. Some would even argue that significant improvement is the …