I had the pleasure of attending the ‘Maestro Forever’ tribute to Zakir Hussain at the NCPA, last evening. I must say that I had walked
[ Here’s a brief explainer video I’ve created that captures the essence of this post ] — It was not too long ago that Artificial
I recently had the pleasure of hosting a session on Career Growth via the Outreach initiative of the K J Somaiya Institute of Management. While
Here’s a story that may seem almost unreal, but it’s true… Have a look at the image (screenshot grabbed from a WhatsApp forward). It features
In a post I’d written for YourStory called “Engaging Smarter with AI“, I had explored the transformative potential of (then emerging) AI-led services in the
CX is a little like Branding or Marketing. It feels like mostly common sense, and many folks intuitively think that there’s not a whole lot
Ever been to a stand-up comedy act of a newbie comic? It is a raw, unpolished and unusual experience. Every once in a while, a
While addressing a panel on Change Management last month, I was asked: What does Leadership mean to me? What are the essential characteristics a leader
This post first appeared in ETCIO (July 2021) ‘Digital Transformation’ is quite the buzzword these days, and has only gained more traction courtesy of the
This post first appeared in Outlook Money (March 2021) This article is an attempt to articulate what ‘Next Gen’ customers are looking for, and how
Life is filled with examples of the Say-Do gap. And, work life is no different. Take the case of wanting to improve on existing standards.
“Customer Experience” (CX) is quite the buzzword, these days. In corporate meeting rooms, and on industry panels – every one seems to be talking about
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