In a post I’d written for YourStory called “Engaging Smarter with AI“, I had explored the transformative potential of (then emerging) AI-led services in the
CX is a little like Branding or Marketing. It feels like mostly common sense, and many folks intuitively think that there’s not a whole lot
Ever been to a stand-up comedy act of a newbie comic? It is a raw, unpolished and unusual experience. Every once in a while, a
While addressing a panel on Change Management last month, I was asked: What does Leadership mean to me? What are the essential characteristics a leader
This post first appeared in ETCIO (July 2021) ‘Digital Transformation’ is quite the buzzword these days, and has only gained more traction courtesy of the
This post first appeared in Outlook Money (March 2021) No, this is not an article on Covid19, or on the importance of planning your finances
Life is filled with examples of the Say-Do gap. And, work life is no different. Take the case of wanting to improve on existing standards.
“Customer Experience” (CX) is quite the buzzword, these days. In corporate meeting rooms, and on industry panels – every one seems to be talking about
This post first appeared in the Digital Marketing Consultants Special edition of Aug 2016 in Consultants Review, and is based on previous blog posts written on the Think!
This post first appeared in the CIOReview magazine in Nov 2015… On Monday, 24 Aug 2015, 1 in 7 people on Earth used Facebook to
This post was also featured on YourStory… Start your own business, and you will soon discover that the life of an entrepreneur is full of dilemmas
Many years ago, I came across an intriguing little book called ‘The Book of Questions’. It was full of questions. No answers. But, it made
This post was also featured on YourStory… On countless occassions, I have heard folks lament about their jobs and how they wish they could simply
I was at home, pondering over the problem of finding shelf-space for my ever-increasing book collection, when I chanced upon yet another thought-provoking piece by Kevin