About

Profile Pic
  • Founder & CEO @ ThinkShop.in
  • Adept at Strategy as well as Execution
  • Ex Microsoft, Aegon Life, Experian, ICICI and others
  • Cross-Functional Leader in Digital Transformation and CX
  • Deep domain expertise with top-tier clients, across industries
  • Worked with startups, SMEs, large-scale enterprises & MNCs
  • Certified as an Independent Director for Board positions by IICA (MCA)

Naveen is a cross-functional leader with 25+ years of experience in Digital Transformation & CX. His career has been focused on bridging the gap between Enterprise and Customer, through solutions based in Technology.

Adept at Strategy as well as Execution, he has worked with organizations of all shapes and sizes, from startups to SMBs and large-scale enterprises. He also brings deep domain expertise in Financial Services (BFSI) across verticals.

Until recently, Naveen worked with Microsoft as a Senior Director & Industry Advisor in Cloud & Enterprise solutions for top-tier clients across India. He has also led the Business Transformation agenda at Aegon Life as the Chief Operating Officer, and helped drive CX strategy across the group at Edelweiss Financial Services.

Naveen is a sought-after panelist and speaker at industry events across India & Asia Pacific, and loves to engage with young minds, as a Visiting Faculty & Student Mentor at various Management institutes and platforms.

Naveen is also certified as an Independent Director for Board positions by IICA (Ministry of Corporate Affairs, Govt. of India) and the Institute of Directors (IOD Global).


Showcase

  • Featured at Jehangir Art Gallery as a part of the Photographic Society of India’s exhibition (2023)
  • Workshop | Digital Transformation led Product Development | NMIMS 2023
  • Speaker | The Technology Edge in Financial Services | BFSI Tech Summit 2022
  • Speaker | How Digital Transformation is shaping Financial Services | Future Ready @ Microsoft
  • Panelist | Customer First | Asia Pacific Health Insurance Conference 2021

Read More @ News


Highlights

  • Sr. Director & Industry Advisor at Microsoft for Cloud & Enterprise Solutions (2021-2023)
  • Member of Aegon India‚Äôs Leadership team and its Regional SteerCo (2020-2021)
  • Charter Member of the Customer Council at Edelweiss Group (2018-2020)
  • Member of the India Management Council at Experian India (2012-2013)
  • Winner at the first-ever ICICI Group Quality Awards in Process Excellence (2008)

Read More @ LinkedIn