• Founder & CEO @ ThinkShop.in
  • Cross-Functional Leader in CX & Digital Transformation
  • 25+ years of experience spanning startups, mid-sized and large-scale enterprises
  • Served as Industry Advisor @ Microsoft and Chief Operating Officer @ Aegon Life
  • Adept at Strategy as well as Execution, with deep domain understanding across industries
  • Visiting Faculty & Mentor at various Management institutes & platforms
  • Panelist & Speaker at Industry Events across India & Asia Pacific
  • Certified as an Independent Director for Board positions by IICA and IOD Global
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Naveen is a cross-functional leader with 25+ years of experience in Business Advisory, Digital Transformation & CX. Presently, as Founder & CEO @ ThinkShop.in, he helps leaders and organizations leverage Technology & CX to grow the business, improve engagement and become future-ready.

Until recently, Naveen was with Microsoft as a Senior Director & Industry Advisor in Cloud & Enterprise solutions for top-tier clients across India. He has also led the Business Transformation agenda at Aegon Life (now Bandhan Life) as the Chief Operating Officer, and helped drive CX strategy across the group at Edelweiss Financial Services.

Adept at Strategy as well as Execution, he brings deep domain understanding of various industries, with a special focus on Financial Services (BFSI). His experience includes working with Startups, SMBs as well as large-scale enterprises, across functions.

Naveen is a sought-after panelist and speaker at industry events across India & Asia Pacific, and loves to engage with young minds, as a Visiting Faculty & Student Mentor at various Management institutes and platforms. He is also certified as an Independent Director for Board positions by IICA (Ministry of Corporate Affairs, Govt. of India) and the Institute of Directors (IOD Global).


  • Featured at the Jehangir Art Gallery, Mumbai (2023 & 2024)
  • Speaker | Making the most of an MBA – Essential Toolkit | IIM Mumbai (NITIE) ’23
  • Workshop | Digital Transformation led Product Development | NMIMS ’23
  • Speaker | The Technology Edge in Financial Services | BFSI Tech Summit ’22
  • Speaker | Digital Transformation in Financial Services | FutureReady @ Microsoft ’22

Read More @ In The News

Role Highlights

  • Sr. Director & Industry Advisor at Microsoft for Cloud & Enterprise Solutions (’21-’23)
  • Member of Aegon India’s Leadership team and its Regional SteerCo (’20-’21)
  • Charter Member of the Customer Council at Edelweiss Group (’18-’20)
  • Member of the India Management Council at Experian India (’12-’13)
  • Winner at the first-ever ICICI Group Quality Awards in Process Excellence (’08)

Read More @ LinkedIn


Corporate Training | Visiting Faculty | Audits & Workshops

Learning How To Learn: A Toolkit Approach | Digital Transformation Essentials
Customer Experience (CX) Fundamentals | Project Management Secrets
Product Development Bootcamp | UX Audit | Communication Design

[ Book an online session and go from Confusion to Clarity in minutes! ]

Voice of Customer

“Has an uncanny ability to tackle complexity, dive into data and emerge unscathed”

Sapna @ Edelweiss Capital Markets, CMO

“I am in awe of his clarity of thought, expression and articulation”

Yashraj @ Aegon Life, Business Head – Partnerships

“Crystal-clear communication, well researched and insightful delivery”

Nabjeet @ Informa Markets, CMO

“Can deliver meaningful content, foster engagement, and leave a lasting impression”

Rohan @ IIM Mumbai, Class of 2025
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Consulting | Speaking | Training

To engage with me as a Consultant or Speaker,
or to organize a custom workshop, Schedule a Call

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Latest updates @ What’s New