About
- Founder & CEO @ ThinkShop.in
- Ex Microsoft, Aegon Life, Experian, ICICI and others
- 25+ Years of Cross-Functional experience with domain expertise across BFSI
- Worked with startups, SMEs, large-scale enterprises as well as MNCs
- Panelist and Speaker at Industry Events across India & Asia Pacific
- Visiting Faculty & Student Mentor at various Management institutes & platforms
- Certified as an Independent Director for Board positions by IICA (MCA) & IOD Global
Naveen is a cross-functional leader with 25+ years of experience in Digital Transformation & CX. Presently, as Founder & CEO @ ThinkShop.in, he helps organizations leverage Technology, CX & Communication Design to achieve their Business goals.
Until recently, Naveen was with Microsoft as a Senior Director & Industry Advisor in Cloud & Enterprise solutions for top-tier clients across India. He has also led the Business Transformation agenda at Aegon Life as the Chief Operating Officer, and helped drive CX strategy across the group at Edelweiss Financial Services.
Adept at Strategy as well as Execution, he has worked with organizations of all shapes and sizes, from startups to SMBs and large-scale enterprises. He also brings deep domain expertise in Financial Services (BFSI) across verticals.
Naveen is a sought-after panelist and speaker at industry events across India & Asia Pacific, and loves to engage with young minds, as a Visiting Faculty & Student Mentor at various Management institutes and platforms.
Naveen is also certified as an Independent Director for Board positions by IICA (Ministry of Corporate Affairs, Govt. of India) and the Institute of Directors (IOD Global).
Showcase
- Speaker | Making the most of an MBA – Essential Toolkit | IIM Mumbai (NITIE) ’23
- Featured at Jehangir Art Gallery | Photographic Society of India’s exhibition ’23
- Workshop | Digital Transformation led Product Development | NMIMS ’23
- Speaker | The Technology Edge in Financial Services | BFSI Tech Summit ’22
- Speaker | Digital Transformation in Financial Services | FutureReady @ Microsoft ’22
Read More @ News
Role Highlights
- Sr. Director & Industry Advisor at Microsoft for Cloud & Enterprise Solutions (’21-’23)
- Member of Aegon India’s Leadership team and its Regional SteerCo (’20-’21)
- Charter Member of the Customer Council at Edelweiss Group (’18-’20)
- Member of the India Management Council at Experian India (’12-’13)
- Winner at the first-ever ICICI Group Quality Awards in Process Excellence (’08)
Read More @ LinkedIn
Visiting Faculty | Corporate Training | Audits & Workshops
Learning How To Learn: A Toolkit Approach | Digital Transformation Essentials
Customer Experience (CX) Fundamentals | Project Management Secrets
Product Development Bootcamp | UX Audit | Communication Design
Voice of Customer
“Has an uncanny ability to tackle complexity, dive into data and emerge unscathed”
Sapna @ Edelweiss Capital Markets, CMO
“I am in awe of his clarity of thought, expression and articulation”
Yashraj @ Aegon Life, Business Head – Partnerships
“Crystal-clear communication, well researched and insightful delivery”
Nabjeet @ Informa Markets, CMO
“Can deliver meaningful content, foster engagement, and leave a lasting impression”
Rohan @ IIM Mumbai, Class of 2025
Consulting | Speaking | Workshops
To engage with me as a Consultant or Speaker,
or to organize a custom workshop, go here