This post first appeared in Outlook Money (March 2021) No, this is not an article on Covid19, or on the importance of planning your finances
When I was growing up, I didn’t have any role models in my circle of family and friends – folks who had achieved the heights
When you start designing a process, what do you aim for? You might think the answer is obvious, but it’s not. A process can try
Life is filled with examples of the Say-Do gap. And, work life is no different. Take the case of wanting to improve on existing standards.
Matt Watkinson seems to have stirred up a hornet’s nest on LinkedIn recently when he posted… “No business should be customer-centric.” He did attempt to
This post first appeared on the Relatas blog… If you are in Sales, you probably identify with numbers more than most folks do. If you
As a consultant or employee, I’ve contributed to ‘Culture Building’ in dozens of organizations, spanning small startups to large enterprises with more than 10,000 employees.
We have been hearing it for years… It takes significantly more effort to acquire a new customer than it does to retain one. In fact,
“Customer Experience” (CX) is quite the buzzword, these days. In corporate meeting rooms, and on industry panels – every one seems to be talking about
Every business acknowledges that the reason for their existence is the Customer. Every business wants to design products and services that are meant to address their
I have had the pleasure of working for organizations of nearly all size and shape, ranging from solo ventures to 3-member teams to a few
Have you heard of the ‘King of Murud Janjira’? Nope? According to a Wikipedia entry: Janjira State was a princely state in India during the British
I recently posted a tweet after a visit to the local post office: A visit to the local #postoffice (to pick up a missed courier
We spend most of our lives in an “operational” world – one that is defined by rules, routines and rationality. But Innovation requires a different
Yes, we live in a multi-screen, always-on world. Yes, most of us agree that Design and UX matter. Then, why is it so hard for
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