This post first appeared on the Relatas blog… If you are in Sales, you probably identify with numbers more than most folks do. If you
This post first appeared on MyStory… Unless you’ve been hiding under a rock lately, there has been a whole lot of talk around Libra –
“Customer Experience” (CX) is quite the buzzword, these days. In corporate meeting rooms, and on industry panels – every one seems to be talking about
Every business acknowledges that the reason for their existence is the Customer. Every business wants to design products and services that are meant to address their
This post was also featured on the CRMAsia blog. The headlines keep spewing out paranoia: AI is taking over hundreds of jobs! Uber and Ola
Everyone and their cousin seems to be talking about Smart Homes, lately. TV ads are filled with mentions of “OK Google” and “Alexa…”, banner ads
A friend proudly posted on an online forum that he was able to fit in multiple activities in his life (including running a startup!), thanks
Last month, in suburban London, a delivery of a parcel was attempted by Amazon Prime. The homeowner was out on a school run, but had
Intuitively, we believe that all customers expect personalization and customization in the products or services they buy. Marketers are told they need to be more
We spend most of our lives in an “operational” world – one that is defined by rules, routines and rationality. But Innovation requires a different
Yes, we live in a multi-screen, always-on world. Yes, most of us agree that Design and UX matter. Then, why is it so hard for
Having spent more than twenty years (as an internal or external consultant) addressing a variety of business problems for both clients and employers, I do
Last month, Mint did a feature on Hits and Misses in the Indian Startup universe. It was a great opportunity to take stock of reality,
We are almost at the halfway mark of 2017, and I thought it would be a good idea to capture some emerging trends, and explore
Last month, I had the pleasure of addressing a bunch of entrepreneurs at a conference called “Breaking Barriers” on ‘Building a Personal Brand’. It’s a
View More