A friend called seeking some career advice. He was being considered for a senior role in a large, diversified group, and wanted to know my
Mobile phones are an essential part of today’s Life, and choosing one is a tricky affair for many of us. After spending more than 10
It’s been a couple of months since my last blog post, and I’ve been busy settling into a new role at work. As some of
This post first appeared in ETCIO (July 2021) ‘Digital Transformation’ is quite the buzzword these days, and has only gained more traction courtesy of the
A thread on a LinkedIn post got me thinking about how “data” is often confused with “insight”… 99% of the ‘insights’ I encounter are mere
If you are a white-collar worker on a salaried job in India, it is very likely that you are currently experiencing “Appraisal Season” in your
This post first appeared in Outlook Money (March 2021) No, this is not an article on Covid19, or on the importance of planning your finances
When I was growing up, I didn’t have any role models in my circle of family and friends – folks who had achieved the heights
When you start designing a process, what do you aim for? You might think the answer is obvious, but it’s not. A process can try
Life is filled with examples of the Say-Do gap. And, work life is no different. Take the case of wanting to improve on existing standards.
Matt Watkinson seems to have stirred up a hornet’s nest on LinkedIn recently when he posted… “No business should be customer-centric.” He did attempt to
This post first appeared on the Relatas blog… If you are in Sales, you probably identify with numbers more than most folks do. If you
As a consultant or employee, I’ve contributed to ‘Culture Building’ in dozens of organizations, spanning small startups to large enterprises with more than 10,000 employees.
We have been hearing it for years… It takes significantly more effort to acquire a new customer than it does to retain one. In fact,
“Customer Experience” (CX) is quite the buzzword, these days. In corporate meeting rooms, and on industry panels – every one seems to be talking about
View More