I love LinkedIn, but… Caveat Emptor!(If you don’t know what that Latin phrase means, do Google it). If you are a student / young professional
Breaking: I’m not a ‘Thought Leader’ any more… Let me explain: A few months ago, LinkedIn assigned me a Top Voice gold badge for my
CX is a little like Branding or Marketing. It feels like mostly common sense, and many folks intuitively think that there’s not a whole lot
If you are a Services business with 10-50 staff members, mostly engaged in the delivery of your service (say, Digital Marketing), you may be facing
CX is dying a slow death in an increasingly fast-paced, digital world… I ordered some t-shirts from a new (to me) brand called Nobero, recently.
Salesmen typically don’t demonstrate the nuances of Service – they stick to Sales, and leave the servicing to the folks in the Service department. But
Ever been to a stand-up comedy act of a newbie comic? It is a raw, unpolished and unusual experience. Every once in a while, a
‘Time’ is the most valuable resource we have. Yet, millions of us waste precious time on an almost daily basis, in the pursuit of our
Today… Today is different from yesterday. It’s time we acknowledged it and acted appropriately.
Each time a new computer enters our household, I end up following a number of steps to ensure they are optimized and onboarded in a
While addressing a panel on Change Management last month, I was asked: What does Leadership mean to me? What are the essential characteristics a leader
Feed Back Come appraisal time each year, organizations of all shapes and sizes struggle to reconcile rewards / recognition / merit pay with past performance
A friend called seeking some career advice. He was being considered for a senior role in a large, diversified group, and wanted to know my
Mobile phones are an essential part of today’s Life, and choosing one is a tricky affair for many of us. After spending more than 10
It’s been a couple of months since my last blog post, and I’ve been busy settling into a new role at work. As some of
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