Survival of the Fittest

This post was also featured on the CRMAsia blog. The headlines keep spewing out paranoia: AI is taking over hundreds of jobs! Uber and Ola have all but replaced traditional cabs!! The hospitality industry objects to predatory pricing by Oyo!!! So, what does all this mean for corporates, marketers and industry professionals like you and …

Beginner’s Guide to Smart Devices

Everyone and their cousin seems to be talking about Smart Homes, lately. TV ads are filled with mentions of "OK Google" and "Alexa...", banner ads want to make us buy Smart Wearable devices & Smart Lights, while contests like #GetFitWithFlipkart are trying to make us go outdoors and get more active. But, is it all hype? Is India ready …

Engaging Smarter with AI

Last month, in suburban London, a delivery of a parcel was attempted by Amazon Prime. The homeowner was out on a school run, but had a video doorbell from Nest Hello (Google) installed in the home. An Apple iPhone X received a live feed from the doorbell, and a 2–way chat soon transpired. It turned …

How To Demotivate Employees

I have had the pleasure of working for organizations of nearly all size and shape, ranging from solo ventures to 3-member teams to a few hundred employees, and all the way up to 30,000+ soldiers marching to a common tune. Since my work has revolved around Services, the one thing that has been common to …