Intuitively, we believe that all customers expect personalization and customization in the products or services they buy. Marketers are told they need to be more
The typical commute in Mumbai is harsh, to say the least. And, listening to insightful podcasts is a great way to make the most of
We spend most of our lives in an “operational” world – one that is defined by rules, routines and rationality. But Innovation requires a different
The idea of ‘ThinkShop‘ was born way back in 1999, when I first started a web-design studio called ‘UncommonWisdom’ to work on Internet-based Communication Design. My
Yes, we live in a multi-screen, always-on world. Yes, most of us agree that Design and UX matter. Then, why is it so hard for
As we get older, most of us assume that we get wiser. This is seen to be true for both individuals and organizations. We may
This post was also published on HotFridayTalks.com — Who doesn’t like to travel? Our glossy magazines and social media feeds seem to be filled with
What if the business that services your needs could hold you to ransom? Think about that for a minute. There are many business firms that
Having spent more than twenty years (as an internal or external consultant) addressing a variety of business problems for both clients and employers, I do
Last month, Mint did a feature on Hits and Misses in the Indian Startup universe. It was a great opportunity to take stock of reality,
We are almost at the halfway mark of 2017, and I thought it would be a good idea to capture some emerging trends, and explore
When someone we know is admitted into a hospital, social norms dictate that we visit them while they are hospitalised. If unable to do so during
Last month, I had the pleasure of addressing a bunch of entrepreneurs at a conference called “Breaking Barriers” on ‘Building a Personal Brand’. It’s a
Typically, when we think of government-run initiatives in India, a certain image comes to mind – one that leaves a lot to be desired. But, India
I recently attended the AWS re:Invent 2016 event online, which offered some fascinating insights into the world of Technology by folks who manage business (in the cloud) on an enviable