A few weeks ago, a Business School of repute approached me with an invitation to participate in their admission process, asking me to join the
Here’s a story that may seem almost unreal, but it’s true… Have a look at the image (screenshot grabbed from a WhatsApp forward). It features
In a post I’d written for YourStory called “Engaging Smarter with AI“, I had explored the transformative potential of (then emerging) AI-led services in the
Ever thought about: How do you find some thing (or some one), if you can’t “Google it”? Today’s search for a person I was trying
I love LinkedIn, but… Caveat Emptor!(If you don’t know what that Latin phrase means, do Google it). If you are a student / young professional
Breaking: I’m not a ‘Thought Leader’ any more… Let me explain: A few months ago, LinkedIn assigned me a Top Voice gold badge for my
A LinkedIn notification nudged me to contribute to an article on ‘How to handle layoffs’. Over the past couple of years, several folks I know
CX is a little like Branding or Marketing. It feels like mostly common sense, and many folks intuitively think that there’s not a whole lot
If you are a Services business with 10-50 staff members, mostly engaged in the delivery of your service (say, Digital Marketing), you may be facing
CX is dying a slow death in an increasingly fast-paced, digital world… I ordered some t-shirts from a new (to me) brand called Nobero, recently.
Salesmen typically don’t demonstrate the nuances of Service – they stick to Sales, and leave the servicing to the folks in the Service department. But
If you’re new to computers, and not very tech-savvy, you may be avoiding getting yourself a device of your own. But setting up a new
“Do you like Mondays?” We had just finished a sumptuous lunch in celebration of my son’s birthday, and were walking out of the restaurant, when
I’ve always loved Science Fiction – in comics, books, television series and movies. The canvas of imagination in well-told Sci Fi stories runs wide and
Serenity Now! Attributes one may – or may not – be able to influence at the workplace: The ‘Serenity Prayer’ reminds us “to accept the
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