My recent trip to Bengaluru turned out to be both familiar and revealing… When old friends and former colleagues meet over filter coffee, the conversations
It was not too long ago that Artificial Intelligence was the stuff of research labs and sci-fi movies. Today, however, it is quietly becoming part
I see old people… At panel discussions and book launches; in the corridors of conference halls or at the back of an Art Gallery. Sometimes
I recently had the pleasure of hosting a session on Career Growth via the Outreach initiative of the K J Somaiya Institute of Management. While
A few weeks ago, a Business School of repute approached me with an invitation to participate in their admission process, asking me to join the
Here’s a story that may seem almost unreal, but it’s true… Have a look at the image (screenshot grabbed from a WhatsApp forward). It features
In a post I’d written for YourStory called “Engaging Smarter with AI“, I had explored the transformative potential of (then emerging) AI-led services in the
Ever thought about: How do you find some thing (or some one), if you can’t “Google it”? Today’s search for a person I was trying
I love LinkedIn, but… Caveat Emptor!(If you don’t know what that Latin phrase means, do Google it). If you are a student / young professional
Breaking: I’m not a ‘Thought Leader’ any more… Let me explain: A few months ago, LinkedIn assigned me a Top Voice gold badge for my
A LinkedIn notification nudged me to contribute to an article on ‘How to handle layoffs’. Over the past couple of years, several folks I know
CX is a little like Branding or Marketing. It feels like mostly common sense, and many folks intuitively think that there’s not a whole lot
If you are a Services business with 10-50 staff members, mostly engaged in the delivery of your service (say, Digital Marketing), you may be facing
CX is dying a slow death in an increasingly fast-paced, digital world… I ordered some t-shirts from a new (to me) brand called Nobero, recently.
Salesmen typically don’t demonstrate the nuances of Service – they stick to Sales, and leave the servicing to the folks in the Service department. But
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