In The News

Speaking Engagements

• Panel | Digital CX in the New Normal | India CDO Summit 2020 (Dec ’20)
• Panel | InsureTech and Innovation | Insurance India Summit 2020 (Oct ’20)
• Panel | Financial Services in a Digital World | VCCircle FinServ Summit 2020 (Sep ’20)
• Panel | Financial Services in a Hyper Digital World | Oracle Accelerate Series @ Dun & Bradstreet (Aug ’20)
• Panel | Future of CX and Business | Zephyrus @ St. Xavier’s College (Jan ’20)

• Panel | The CX Revolution | BFSI Innovation & Technology Summit @ Renaissance, Mumbai (Aug ’19)
• Leveraging AI and Cloud for Customer Experience | ET BFSI Roundtable 2019 @ The Leela, Mumbai (June ’19)
• Panel | Building a World Class Customer Experience | India Banking Summit 2019 @ Novotel, Mumbai (June ’19)
• Panel | Strategies for Customer Retention & Loyalty | CXM Summit 2019 @ Hilton, Mumbai (Apr ’19)
• Panel | Top Management role in Customer Experience | India CX Summit 2019 @ Westin, Mumbai (Mar ’19)
• Customer Engagement in the Age of Digital  | Service Quality Excellence Summit 2019 @ Holiday Inn, Mumbai (Feb ’19)
• Jury Panel & Speaker | Customer Engagement Summit 2019 @ Taj Land’s End, Mumbai (Feb ’19)

• The Role of AI in Customer Engagement | Dun & Bradstreet’s CXO AI Series @ ITC Parel, Mumbai (Oct ’18)
• Industry Panel on Customer-Centric Thinking | CX Summit 2018 @ Hilton, Mumbai (Sep ’18)
• Startup Mentoring Session | Z Nation BFSI Bootcamp @ Sahara Star, Mumbai (Sep ’18)
• Making the most of an MBA | Institute of Management, Nirma University, Ahmedabad (Aug ’18)
• Role of Tech in meeting Customer Expectations | BFSI Tech Roundtable @ Sofitel, Mumbai (Jul ’18)
• Making the most of an MBA | K.J. Somaiya Institute of Management Studies, Mumbai (Jun ’18)
• Optimizing Business Value through Data and Analytics | CXM 2018 @ JW Marriott, Mumbai (Apr ’18)
• Industry Panel for Retail Board of Studies | K.J. Somaiya Institute of Mgmt. @ SIMSR, Mumbai (Apr ’18)
• Straight-Talk Panel: ‘Trends in Digital Analytics’ | Marketing Interest Group @ NITIE, Mumbai (Feb ’18)

Archives

Press: Talking Shop

• Economic Times | Aegon Life Insurance appoints Naveen Bachwani as Chief Operating Officer (Feb ’20)
  
• YourStory: Cryptocurrencies and Blockchain – A Beginner’s Guide (Aug ’19)
• YourStory: Leveraging Artificial Intelligence to enhance Consumer Experience (Oct ’18)

• Consultants Review: Digital Roadmap – Making IT Work (Aug ’16)
• YourStory: Challenges in bridging the Digital Divide (July ’16)
• Shurukaro.com: My lessons as an Entrepreneur (July ’15)
• StartupGermany: Never-Ending Dilemmas of an Entrepreneur (May ’15)
• StartupGermany: Digital Marketing, Done Right (Apr ’15)
• YourStory: The Never-Ending Dilemmas of an Entrepreneur (Apr ’15)
• YourStory: How To Quit Your Job (Mar ’15)
• BFSI Vision: Role of Technology in BFSI Alternate Channels (Dec ’14)
• BFSI Vision: Social Media Trends 2014 (Oct ’14)

• Pitch: Analytics boost effectiveness of Email Marketing (Oct ’13)
• Business World: Don’t Cry For Email Yet (Oct ’13)
• BestMediaInfo: Engaging customers with CheetahMail (Sep ’13)
• IndiaInfoLine: Permission-based Email Marketing takes off (Sep ’13)
• MediaAvataar: Permission-based Email Marketing takes off (Aug ’13)
• Business Standard: Making email marketing dynamic (Mar ’13)
• adGully exclusive: Experian ensuring value for money (Mar ’13)
• IndiaInfoLine: Interview with Naveen Bachwani (Mar ’13)
• Pitch: Is Email Marketing effective in the age of SPAM? (Jan ’13)
• adGully: Email Marketing – The emerging choice (Aug ’12)

Press: Personal Views

• Times of India: The Rise of Alpha Dads (Jun ’16)
• Times of India: Dad’s Rules Apply (Jun ’13)
• Times of India: In Search of an MBA in Fatherhood (Sep ’12)

Published Work

• What Should Google Do? – A collaborative project by Seth Godin