What’s New


  • Speaker | Making the most of an MBA – The Essential Toolkit | IIM Mumbai (NITIE) 2023
  • Workshop | Digital Transformation led Product Development | NMIMS 2023
  • Speaker | Building Resilience in a Global Economy | Concentric 7.0 @ NMIMS 2022
  • Speaker | The Technology Edge in Financial Services | BFSI Tech Summit 2022
  • Speaker | Digital Transformation in Financial Services | FutureReady @ Microsoft 2022
  • Panelist | Customer First | Asia Pacific Health Insurance Conference 2021

Featured at the Photographic Society of India’s exhibitions @ Jehangir Art Gallery, Mumbai (2023 & 2024)

The GreyMatter Blog – Naveen Bachwani on Life, Work, Technology and more…

  • CX is a little like Branding or Marketing. It feels like mostly common sense, and many folks intuitively think that there’s not a whole lot
  • If you are a Services business with 10-50 staff members, mostly engaged in the delivery of your service (say, Digital Marketing), you may be facing
  • CX is dying a slow death in an increasingly fast-paced, digital world… I ordered some t-shirts from a new (to me) brand called Nobero, recently.
  • Salesmen typically don’t demonstrate the nuances of Service – they stick to Sales, and leave the servicing to the folks in the Service department. But
  • If you’re new to computers, and not very tech-savvy, you may be avoiding getting yourself a device of your own. But setting up a new
  • “Do you like Mondays?” We had just finished a sumptuous lunch in celebration of my son’s birthday, and were walking out of the restaurant, when

Read More @ In The News