Payback Time
George Monbiot, writing in the Guardian Unlimited, provides a refreshing new perspective on the issue of outsourcing jobs to developing nations :
If you live in a rich nation in the English-speaking world, and most of your work involves a computer or a telephone, don’t expect to have a job in five years’ time. Almost every large company which relies upon remote transactions is starting to dump its workers and hire a cheaper labour force overseas.
Britain’s industrialisation was secured by destroying the manufacturing capacity of India… Now the jobs we stole 200 years ago are returning to India. Last week the Guardian revealed that the National Rail Enquiries service is likely to move to Bangalore, in south-west India. Two days later, the HSBC bank announced that it was cutting 4,000 customer service jobs in Britain and shifting them to Asia. BT, British Airways, Lloyds TSB, Prudential, Standard Chartered, Norwich Union, Bupa, Reuters, Abbey National and Powergen have already begun to move their call centres to India. The British workers at the end of the line are approaching the end of the line.
There is a profound historical irony here. Indian workers can outcompete British workers today because Britain smashed their ability to compete in the past. Having destroyed India’s own industries, the East India Company and the colonial authorities obliged its people to speak our language, adopt our working practices and surrender their labour to multinational corporations… So a historical restitution appears to be taking place, as hundreds of thousands of jobs, many of them good ones, flee to the economy we ruined.
For centuries, we have permitted ourselves to ignore the extent to which our welfare is dependent on the denial of other people’s. We begin to understand the implications of the system we have created only when it turns against ourselves.
Delightful, isn’t it ?!
While this sense of justice appears in order now,it must be remembered that these jobs could take a flight to the next hot destination which may offer better value for money.Until then let us milk the cow.
what a load of bull. i will never use a company that has a call centre in india. if i need to speak to someone i need to understand the answer they give.