About

Founder @ ThinkShop.in
25+ years of experience spanning startups, mid-sized and large-scale enterprises
Served as Industry Advisor @ Microsoft, COO @ Aegon Life and Group Head, CX @ Edelweiss Group
Adept at Strategy as well as Execution, with deep domain understanding across industries
Visiting Faculty & Mentor at various Management institutes & student platforms
Panelist & Speaker at Industry Events across India & Asia Pacific
Certified as an Independent Director for Board positions by IICA and IOD Global

Naveen is a cross-functional leader with 25+ years of experience in Business Advisory, CX & Digital Transformation. As Founder @ ThinkShop.in, he helps leaders and organizations grow the business, improve customer engagement and become future-ready.

Until recently, Naveen was with Microsoft as a Senior Director & Industry Advisor, driving Cloud & Enterprise solutions at top-tier clients pan-India. He has also led the Business Transformation agenda at Aegon Life (now Bandhan Life) as the Chief Operating Officer, and shaped enterprise-wide CX strategy across the Edelweiss Financial Services group.

Adept at Strategy as well as Execution, he brings deep domain understanding of various industries, with a special focus on Financial Services (BFSI). His experience includes working with Startups, SMBs as well as large-scale enterprises, across functions.

Naveen is a sought-after panelist and speaker at industry events across India & Asia Pacific, and loves to engage with young minds as a Visiting Faculty at various Management institutes and platforms. He is also certified as an Independent Director for Board positions by IICA (Ministry of Corporate Affairs, Govt. of India) and the Institute of Directors (IOD Global).

More @ ThinkShop.in

Showcase

Featured at the Jehangir Art Gallery, Mumbai (2023 & 2024)
Speaker | Making the most of an MBA – Essential Toolkit | IIM Mumbai (NITIE) ’23
Workshop | Digital Transformation led Product Development | NMIMS ’23
Speaker | The Technology Edge in Financial Services | BFSI Tech Summit ’22
Speaker | Digital Transformation in Financial Services | FutureReady @ Microsoft ’22

Role Highlights

Sr. Director & Industry Advisor at Microsoft for Cloud & Enterprise Solutions (’21-’23)
Member of Aegon India’s Leadership team and its Regional SteerCo (’20-’21)
Charter Member of the Customer Council at Edelweiss Group (’18-’20)
Member of the India Management Council at Experian India (’12-’13)
Winner at the first-ever ICICI Group Quality Awards in Process Excellence (’08)

Voice of Customer

“Working with Naveen was a game-changer. His insights and exceptional guidance helped us build for success.”
Natasha Pal – CEO @ 59th Parallel

“His understanding of industry and client needs, set him apart”
Mukund Barrsagade – CFO @ Experian India

“He has an uncanny ability to tackle complexity, dive into data and emerge unscathed”
Sapna Prabhakaran – CMO @ Edelweiss Capital Markets

“Naveen is a thorough professional with a very clear thought-process”
Puneet Singhania – CEO @ Master Trust

Consulting | Speaking | Training

To engage with Naveen as a Consultant or Speaker,
or to organize a custom workshop, Schedule a Call

Or schedule an online session via this link

Latest updates @ What’s New