Naveen heads ‘Customer Experience’ at the Edelweiss Group – one of India’s leading Financial Services conglomerates.
He is an expert in Customer Engagement and Business Transformation, with more than two decades of experience across large-scale enterprises, mid-sized firms & startups, focused on improving Customer Engagement through cross-functional solutions.
Until recently, Naveen worked as an independent consultant at the helm of ThinkShop, helping clients bridge the gap between Idea and Execution, through solutions that spanned Customer Engagement, User Experience Design and Marketing Strategy. Prior to founding ThinkShop, he has held leadership assignments in Business Innovation, Customer Strategy and Product Development with the ICICI Group, Motilal Oswal and Experian, among others.
He is also Visiting Faculty at various business schools, on the panel of a leading accelerator as a Business Mentor, and a sought-after speaker at conferences across the country.
His contributions have been featured in a crowd-sourced book by Seth Godin, and covered in various online/print magazines like the Always-On Network, ZDNet India, YourStory, etc. Naveen is also passionate about Photography and an avid blogger.