Naveen is an expert in Customer Engagement and Business Transformation, and a Master Black Belt in Six Sigma. He brings more than two decades of experience across large-scale enterprises, mid-sized firms and startups, including leadership assignments in Business Innovation, Customer Strategy and Product Development.
Much of that time has been spent focused on improving engagement with stakeholders and defining customer journeys that meet business objectives, from a cross-functional perspective. He also served as one of the youngest members of the Management Committee with his last two employers.
Naveen currently leads ThinkShop.in as an independent consultant, helping clients bridge the gap between Idea and Execution, through projects that span Business Innovation, User Experience Design, Customer Engagement and Marketing Strategy.
He is also Visiting Faculty at various business schools, on the panel of a leading accelerator as a Business Mentor, and a sought-after speaker at conferences across the country.
His contributions have been featured in a crowd-sourced book by Seth Godin, and covered in various online/print magazines like the Always-On Network, ZDNet India, YourStory, etc. Naveen is also passionate about Photography and an avid blogger.