Good, Bad and Ugly

What humans are (typically) bad at: Self Awareness Understanding Data and Statistics Root Cause Analysis / Ability to analyze complex information Giving constructive feedback or unbiased advice to others Being aware of Cognitive Biases (in themselves and in others) Most folks think they are really good at points 1-4 above, though! What humans are usually …

Incentives

If we reward the best department/team/branch/region, those units have no incentive to share best practices among them, or learn from each other’s challenges. If we reward individual accomplishments, team members have no incentive to collaborate (or help newbies). If we reward vintage and tenure, we do it at the cost of idea meritocracy and embracing …