Attributes one may – or may not – be able to influence at the workplace:
- Strategic Vision (focus, clarity, resources)
- Brand strength (market presence)
- Complexity (systems and processes)
- Competitive Threats (including regulatory environment)
- Customer Centricity (thought and action)
- Industry Relevance (products and services)
- Work Culture (politics, empowerment)
- Reward and Recognition systems
- People Capabilities (business and functional)
- Opportunities to Learn and Grow (as an individual)
The ‘Serenity Prayer’ reminds us “to accept the things we cannot change, the courage to change the things we can, and the wisdom to know the difference.”
In business, stories are facts wrapped in context and delivered with emotions.
Your assertions and opinions have limited currency with your listeners vs opinions about you coming from people they trust (like a close friend) vs their own deductions based on the stories you share. (Endowment Bias at work?!)
Back up opinions (and facts) with a personal anecdote or a short story (< 3 min narration time) that personifies it. ‘Story Telling’ is what makes the interaction memorable and impactful.
Build a “story bank” for different situations in advance. Look back on your own experiences, and save stories that can help contextualize your opinions (with tags).
Times to “actively listen” are not times to narrate a story. Also, don’t respond to close-ended / data-based / agitated questions with a story.
Thanks, IC @ StoryWorks
Simon Sinek points out, “100% of employees, customers and investors are people. If you don’t understand people, you don’t understand business.”
I completely agree, and will add: 100% of distribution agents, channel partners, suppliers and key stakeholders are also people.
Human Resources (#HR) is viewed by many as a fluffy specialization, and often perceived as a soft-skill more suited to women than men.
However, understanding of people is a critical skill with significant implications in all dimensions of work – whether you are an Entrepreneur, Manager or CxO.
It follows, therefore, that managing Human Resources is every one’s job.