Tag: Featured

Best of this blog, featuring posts across all categories

The 5 Ps of CX

“Customer Experience” (CX) is quite the buzzword, these days. In corporate meeting rooms, and on industry panels – every one seems to be talking about

Ownership vs Access

I was at home, pondering over the problem of finding shelf-space for my ever-increasing book collection, when I chanced upon yet another thought-provoking piece by Kevin